Privacy Policy 2018

GDPR Compliancy


How we use your personal information 

This fair processing notice explains why Wishing Well Home Care collects information about you and how that information may be used. 

As a Domiciliary Company who provides you with assistance we maintain records about your health and any treatment or care you have received previously (e.g. NHS, GP Surgery, etc.). These records help to provide you with the best possible healthcare and maintain your wellbeing. 

Records may be electronic, on paper or a mixture of both, and we use a combination of working practices and technology to ensure that your information is kept confidential (need to know basis) and secure (password protected, encrypted, or in lockable cupboards). 

Records which wishing Well Home Care holds about you may include the following information; 

  • Details about you, such as your address, next of kin, legal representative, emergency contact details 
  • Appointments with GP/Hospital/Opticians if we are to take you etc.
  • Notes and reports about your health in relation to your needs • Details about your treatment and care 
  • Results of investigations etc 
  • Previous medical history, allergies and up to date medication * 

Relevant information from other health professionals, relatives or those who care for you. 

To ensure you receive the best possible care, your records are used to facilitate the care you receive. Information held about you may be used within Wishing Well Home Care for auditing to monitor the quality of the service provided. 

Risk assessments 

Risk assessments will be completed by Wishing Well Home Care that covers various areas such as, Fire, Home risk assessment, COSHH and general risk assessments in a variety of activities such as mobility, medications and lone working to help in the protection of our clients and employees. 

How do we maintain the confidentiality of your records? 

We are committed to protecting your privacy and will only use information collected lawfully in accordance with: 

  • Data Protection Act 1998/General Data Protection Regulations
  • Common Law Duty of Confidentiality 
  • Health and Social Care Act 2012 
  • Codes of Confidentiality, Information Security and Records Management 
  • Information: To Share or Not to Share. 

Every member of staff who works for an organisation has a legal obligation to keep information about you confidential. 

We will only ever use or pass on information about you if others involved in your care have a genuine need for it. 

We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), where the law requires information to be passed on 

Information sharing “to share or not to share” This means that health and social care professionals should have the confidence to share information in the best interests of their clients. 

They should be supported by the policies of their employers, regulators and professional bodies. 

We may also have to share your information, subject to strict agreements on how it will be used, with the following organisations

  • General Practitioners, District Nurses, Occupational Therapist & Speech and Language Therapist 
  • Independent Contractors such as dentists, opticians, pharmacists 
  • Social Care Services 
  • Local Authorities 
  • Fire and Rescue Services 
  • Police 
  • Voluntary Sector Providers such as Advocates

You will be informed who your data will be shared with and in some cases asked for explicit consent for this happen when this is required. 

Access to personal information 

You have a right under the Data Protection Act 1998 and the General Data Protection Regulations to request access to view or to obtain copies of what information that Wishing Well Home Care holds about you and to have it amended should it be inaccurate. 

In order to request this, you need to do the following: 

  • Your request must be made in writing to Wishing Well Home Care – for information from the hospital you should write direct to them
  • We will respond to your request within two weeks if not sooner 
  • You will need to give adequate information (for example full name, address, date of birth, so that your identity can be verified and details of your request). 

Controllers and Processors  

Wishing Well Home Care’s overall aim is to ensure that the information we have on record is protected and, on a need, to know basis. 

The only people who have access to your full care plan are the Service provider, Manager, and Supervisor. Information shared shall have explicit consent from the client (except in life or death situations) and shall only be relevant to the initial query; under no circumstances shall any other issue be discussed without prior consent being gained. 

Objections / Complaints 

Should you have any concerns about how your information is managed at Wishing Well Home Care, please contact Wishing Well Home Care Service Provider or Manager. If you are still unhappy following a review by Wishing Well Home Care manager, you can then complain to the Information Commissioners Office (ICO) via their website ( Telephone: 0303 123 1113 (local rate) or 01625 545 745

If you are happy for your data to be extracted and used for the purposes described in this privacy notice then you do not need to do anything. If you have any concerns about how your data is shared then please contact Wishing Well Home Care.

Change of Details 

It is important that you tell Wishing Well Home Care if any of your details such as your name or address have changed or if any of your details such as date of birth is incorrect in order for this to be amended. You have a responsibility to inform us of any changes so our records are accurate and up to date for you. 


The Data Protection Act 1998 and the General Data Protection Regulations requires organisations to register a notification with the Information Commissioner to describe the purposes for which they process personal and sensitive information. 

This information is publicly available on the Information Commissioners Office website 

Wishing Well Home Care is registered with the Information Commissioners Office (ICO). 

Who is the Data Controller? 

The Data Controller, responsible for keeping your information secure and confidential is: 

Pauline Batha (Manager)


Should you have any concerns about how your information is managed by Wishing Well Home Care please contact the Service Provider or Manager at the following address:

Wishing Well Home Care

Unit 4 Maypole Court

High Street




If you are still unhappy following a review by Wishing Well Home Care you can then complain to the Information Commissioners Office (ICO).,, telephone: 0303 123 1113 (local rate) or 01625 545 745 Wishing Well Home Care